Support Uploads

If you are sending a replacement file or your file is too large for our storefront,
please use a file service such as WeTransfer, TransferNow, or Firefox Send.

Please Include 

  1. Your best daytime phone number. 
  2. Pertinent details about the project.
  3. Send the links to your Reed contact’s email address or to TrueArt @ Reedphoto.com

4GB file size limit per 
free transfer.

2.5GB file size limit per
free transfer.

2GB file size limit per
free transfer.

 

File Setup - Some Things You Should Know:

We want you to have the best possible photographic print or fine art reproduction with the least amount of difficulty. For an engaging experience with outstanding results, simply follow the instructions below!

Recommended Working Color Spaces

While we suggest that you convert to profile for all large format prints (LightJet and Giclee) we provide you the freedom to submit your files in any color space you prefer. The table below shows our recommended working spaces.

 GicleeLarge Format Photo (LightJet prints up to 49×120)Enlargements and Proofs (Frontier prints up to 12×18)
Recommended Working Color SpaceAdobe 1998 or sRGBAdobe 1998 or sRGBsRGB

A note on filenames

  • File names must have the appropriate .tif or .jpg extension and must not contain characters such as: \ / :*?”|’~ $ spaces right before the period, bullets or foreign characters. These can play havoc with certain software and may result in your file not arriving or being printable.

Monitor Calibration and Color Profiles

  • Let’s start with how you see your digital files. Every monitor is different and changes over time. It’s important to keep your monitor hardware-calibrated and as close to output reality as possible. The purchase of a quality colorimeter is a good investment.
  • We calibrate our production displays using the X-Rite i1 colorimeter system. Our monitors are set to a gamma of 2.2 and a color temperature of 6500k with a contrast ratio not exceeding 300:1. We use Daylight balanced (5000k) illumination for color assessment unless you request otherwise. If you are ordering backlit trans, be sure to tell us the color temperature of the light box you are using – they vary widely.
  • The best prints come from the best digital files. No amount of profiling will accurately compensate for poor exposure, over-worked corrections or inaccurate color. Profiles merely help with attaining a print that is truer to the actual content of the file. We strongly recommend using a properly calibrated display with the correct working space/output profile combination for a given printer or device. If you want to learn more: Color calibration information is available by clicking here.

Turnaround

  • All instructions must be written legibly, verbal instructions will not be exclusively accepted. When supplying a file for output, job turn around times begin on the first business day when we have received all required elements to complete the job.
  •  Compress (zip archive) your fonts if you are uploading your files, or convert your text to outlines.

Please include:

  • All screen and printer fonts
  • Linked files
  • A hard copy layout with a color reference if applicable. For uploaded files, please include a client approved PDF.
  • Provide images in the proper color space as listed for each output device.
  • Lightjet – converted to our output profile, or supply your files in a working space such as Adobe 1998 or sRGB
  • Failure to properly set-up and include all necessary files MAY DELAY YOUR JOB! Any production time required to correct set-up errors, improper color-space, incorrect file type, proportions etc, may result in intervention charges billed at a $60 set-up fee, plus applicable hourly rates. All output pricing is based on the size required to print all data in your layout, including crop-marks, registration marks and bleed. Because we use a multi-platform network, it is imperative that file names be fully cross-platform compatible; no punctuation or extended characters such as bullets, trademark, slashes, dollar signs, commas, etc. Hyphens and underscores are acceptable.

Programs and Print Types

Our Fuji-Frontier Mini-lab only accepts .jpg and .tif RGB files (sRGB is preferred for the most predictable color).

Layout files and or PDF are not printable on this device. Please convert your files to .jpg or .tif before submitting for small format printing.

For large format printing, we accept files from the most current versions of the most popular professional graphics and layout programs listed below. If you are using a different program for your work please submit your work as a high-quality RGB PDF with images and effects rendered to a minimum of 300 PPI at print size.

These are items specific to the software you are using:

Adobe Photoshop

  • Flattened, uncompressed tiff or max quality jpg or PSD.
  • 8bit or 16bit where applicable
  • Adobe 1998 or sRGB.
  • We reccomend converting to our profiles when applicable
  • Provide images in the proper color space as listed for each device.

Adobe In-Design

  • .indd, .eps, .pdf
  • RGB preferred
  • Please convert all text to outlines
  • Include all screen and printer fonts
  • Linked files
  • A hard copy layout with a color reference if applicable. For uploaded files, please include a client approved PDF.
  • Provide images in the proper color space as listed for each device.
  • Whenever possible, prepare your layout to final size of output.
  • If full size is not an option, please use a scaling of 50% or 25% .
  • If bleed is not included within the document area then it will not be printed.
  • If there is no bleed included, we will usually enlarge the print slightly to accommodate mounting.
  • Please inform us of the final document print size, so the job is not delayed while we contact you for that information.

    Fonts

    • All screen fonts and printer fonts must be included or text converted to outlines.
    • DO NOT use keyboard commands for bold or italic fonts.
    • Use actual bold or italic fonts where applicable.

    Layout

    • Whenever possible, prepare your layout to final size of output.
    • If full size is not an option, please use a scaling of 50% or 25% .
    • If bleed is not included within the document area then it will not be printed.
    • If there is no bleed included, we will usually enlarge the print slightly to accommodate mounting.
    • Please inform us of the final document print size, so the job is not delayed while we contact you for that information.

Adobe Illustrator

  • .ai, .eps, .pdf
  • RGB preferred
  • Please convert all text to outlines
  • All screen and printer fonts
  • Linked files
  • A hard copy layout with a color reference if applicable. For uploaded files, please include a client approved PDF.
  • Provide images in the proper color space as listed for each device.
  • Whenever possible, prepare your layout to final size of output.
  • If full size is not an option, please use a scaling of 50% or 25% .
  • If bleed is not included within the document area then it will not be printed.
  • If there is no bleed included, we will usually the print slightly to accommodate mounting.
  • Please inform us of the final document print size, so the job is not delayed while we contact you for that information.

Fonts

  • All screen fonts and printer fonts must be included or text converted to outlines.
  • DO NOT use keyboard commands for bold or italic fonts.
  • Use actual bold or italic fonts where applicable.

Layout

  • Whenever possible, prepare your layout to final size of output.
  • If full size is not an option, please use a scaling of 50% or 25% .
  • If bleed is not included within the document area then it will not be printed.
  • If there is no bleed included, we will usually enlarge the print slightly to accommodate mounting.
  • Please inform us of the final document print size, so the job is not delayed while we contact you for that information.

QuarkXPress

  • .eps, or .pdf only. We no longer support native Quark XPress files.
  • RGB preferred
  • Please convert all text to outlines
  • All screen and printer fonts
  • Linked files
  • A hard copy layout with a color reference if applicable. For uploaded files, please include a client approved PDF.
  • Provide images in the proper color space as listed for each output device.
  • Whenever possible, prepare your layout to final size of output.
  • If full size is not an option, please use a scaling of 50% or 25% .
  • If bleed is not included within the document area then the bleed will not be printed.
  • If there is no bleed included, we will enlarge the print slightly to accommodate mounting.
  • Please inform us of the final document print size, so the job is not delayed while we contact you for that information.

Fonts

  • All screen fonts and printer fonts must be included or text converted to outlines.
  • DO NOT use keyboard commands for bold or italic fonts.
    • Use actual bold or italic fonts where applicable.

Layout

  • Whenever possible, prepare your layout to final size of output.
  • If full size is not an option, please use a scaling of 50% or 25% .
  • If bleed is not included within the document area then it will not be printed.
  • If there is no bleed included, we will usually enlarge the print slightly to accommodate mounting.
  • Please inform us of the final document print size, so the job is not delayed while we contact you for that information. We won’t simply trust the file’s layout dimensions.

Items specific to each output type.

Giclee photos on canvas and watercolor

  • The Giclee will print up to a 60 x 120 inch image area on a maximum paper size of 60 inches wide.
  • Watercolor paper or canvas,
  • Raster Images should be supplied at a minimum resolution of 200 ppi at 100% of output size as RGB TIFF- Adobe 1998 or sRGB.

LightJet – large format photo prints

LightJet Calibration Specifications and Profiles are available by clicking here.
Files submitted for LightJet output must be supplied:

  • In an RGB color-space
  • As non-compressed, flattened tiffs or maximum quality jpeg – no layered files.
  • Use of our profiles is highly recommended but not required.
  • At a minimum resolution of 150 ppi at 100% of final size.
  • For  all prints it is recommended that the resolution of the file be at minimum 300 ppi. The lightjet’s amazing built-in interpolation works very well with resolutions as low as 150ppi.
  • The LightJet’s maximum resolution in normal mode is 300 dpi. For large prints from lower resolution files, we rely on the lightjet’s internal interpolation algorithms to achieve that final resolution.

Fuji Frontier Mini Printer for prints up to 12×18

The Fuji Frontier Digital Photo Printing Minilab accepts files in the following formats:

  • sRGB 8-Bit Tiff (no LZW)
  • sRGB 8-Bit Jpeg
  • Greyscale 8-Bit Tiff (no LZW)
  • Greyscale 8-Bit Jpeg
  • File names must have the appropriate .tif or .jpg extension and must not contain characters such as: \ / :*?”|’~ $ spaces right before the period, bullets or foreign characters – as any of these will prevent the file from printing.

Have a Question?

We get it - sometimes you just need a more personal touch, or maybe the info you're looking for is being elusive. That's perfect! Because we really do want to connect with you in a way that can meet your needs and expectations. We are primed and ready to answer your questions so you can get on to other things.

 

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Please know that we can monitor and respond during our regular business hours: M-F 8:30 am to 5:30 pm Mountain time.

 
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