All instructions must be written legibly, verbal instructions will not be accepted. When supplying a file for output, job turn around times begin when we have received all required elements to complete the job.

• Do not compress files or fonts unless you are uploading your files.
• All jobs should arrive at our facility, as "print ready" to avoid intervention charges.

Please include:

• All screen and printer fonts
• Linked files
• A hard copy layout with a color reference if applicable
• Provide images in the proper color spaces.

Failure to properly set-up and include all necessary files WILL DELAY YOUR JOB! Any production time required to correct set-up errors, improper color-space, incorrect file type, proportions etc, will result in intervention charges billed at a $60 set-up fee, plus applicable hourly rates. All output pricing is based on the size required to print all data in your layout, including crop-marks, registration marks and bleed. Because we use a multi-platform network, it is imperative that file names be fully cross-platform compatible; no punctuation or extended characters such as bullets, trademark, slashes, dollar signs, commas, etc. Hyphens and underscores are acceptable.

Programs

Fonts

• All screen fonts and printer fonts must be included.
• DO NOT use keyboard commands for bold or italic fonts. Use actual bold or italic fonts where applicable.
• Any jobs submitted with compressed fonts will be billed intervention charges.

Layout

• Whenever possible, prepare your layout to final size of output.
• If full size is not an option, please use a scaling of 50% or 25% .
• If bleed is not included within the document area then it will not be printed.
• If there is no bleed included, we will usually enlarge the print slightly to accommodate mounting.
• Please inform us of the final document print size, or the job may be delayed while we contact you for that information.

Color

• All efforts will be made to approximate to your supplied color samples, however, due to the limitations of the different media, we cannot guarantee an exact match.
• Color corrections that require more than global corrections will incur retouching charges. Items that we scan may require billable retouching time to match an original.
• If a test must be approved before finals are hit, the finals will have normal turn around times, beginning from the time of approval for color.
• If Pantone� or process color matches are requested, we recommend calling so we can give you the closest equivalent for a given media.
• All devices print differently, and different media on the same device may not produce the same results. An image corrected for one media may require additional retouching time to correct the image for another media.
• Images supplied by the customer will be charged computer time to match color to a proof.
• Remember, what you see on your monitor for color is not always a good indication of how the final print will look.

Proofs

• If a proof is required, it will be done on the same device and media as the final print.
• The proof will be the full image, printed to a size from 8�x10� to 16�x20� depending upon the final size.
• If a strip test is requested at final size, there will be an additional charge applied.
• If a proof of adjustments is requested ie: text changes, image placement etc., we can output a color laser at list prices.
• If the files exceed 50 megabytes, we will print a screen capture of the layout. We will e-mail a screen capture free of charge.

Removable Media

We accept the following removable media:

• 3.5� floppy
• CD-ROM
• You may also send you files via FTP and E-mail

Inkjet

Due to price reductions in our LightJet photographic prints, we have discontinued Inkjet production. We invite you to see how much better the LightJet really is!

LightJet

Files submitted for LightJet output must be supplied:

• In an RGB color-space
• As non-compressed, flattened tiffs - no layered files.
• At a minimum resolution of 150 ppi at 100% of final size.
• For prints smaller than 20x24 it is recommended that the resolution of the file be closer to, but not to exceed 300 ppi. and rely less on the LightJet's superior built-in interpolation.
• The LightJet 430's maximum resolution in normal mode is 300 dpi. For large prints we rely on the interpolation algorithms to achieve that final resolution.

The Gicl�e will print up to a 33.5 x 45.5 inch image area on a maximum paper size of 43.5 inches wide.
You may download our Giclee print and pricing guide in PDF format from our download section by clicking here.

• 7-Color CMYK (files should be submitted as RGB)
• Watercolor paper or canvas,
• Raster Images should be supplied at a minimum resolution of 200 ppi at 100% of output size as RGB TIFF.

The Xerox digital printing press

• Up to a 11.6 x 17.2 inch image area on a 12 x 18 inch sheet.
• If you plan to have a bleed on your finished piece, (a bleed is when an image extends beyond the edge of the finished sheet) please add 1/8" to any graphics that you wish to bleed.
• 11x17 is the largest finished size our press can print with a full bleed.
• Images to be printed on the Indigo should have a 300dpi resolution at 100% finished size.
• Please keep your images in the RGB colorspace and let us convert them to CMYK.
• If you wish to do the conversion yourself, contact us for the proper setup.
• For rich sold black areas please use a color build of 30%C 40%M 40%Y 100%k

Film Recorders:

Page dimensions should be 7.33 high x 11.0 wide (or any 2:3 ratio).

• Minimum margin of .25� for all copy at 7.33 x 11.
• Backgrounds and Images may be full area.
• All supplied artwork and scans should be in the RGB color-space.
• Scans should be provided at 233 p.p.i. at the above dimension.

We do not normally color correct files for slide output. If you feel a slide needs adjustments, there will be a charge for a new slide and applicable computer time, with new normal turn around.